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Terms of Service

Last updated 26 September 2026 · Effective 26 September 2026

The short version

• You're allowed to play our mobile games for fun. You don't own them, and you can't sell, copy or reverse-engineer them.
• Coins, hints, boosters and levels aren't property and have no cash value. If a game shuts down, they go with it.
• Apple and Google take your money, not us. Refunds and cancellations go through them.
• Subscriptions renew automatically until you cancel in your App Store or Google Play settings. Deleting the app does not cancel them.
• If you're in the US, disputes go to individual arbitration, not court, and you give up class actions — unless you opt out within 30 days. See section 17.
• If you're in the EEA, UK or Türkiye, none of that arbitration applies to you, your own country's law governs, and your consumer rights are untouched.

This summary is here to be readable. The sections below are what actually governs.

1. This agreement

These Terms are a binding agreement between you and [[Parla Games, Inc.]], a Delaware corporation ("Parla Games", "we", "us"). They apply when you download, play or otherwise use any of our mobile games, this website, and our support channels — together, the "Services".

By using the Services you accept these Terms and our Privacy Policy, which forms part of them. If you don't accept them, don't use the Services.

2. Who can play

You must be at least 13 years old. Our games are rated 13+ and are not directed to children.

• If the minimum age of digital consent where you live is higher than 13 — in parts of the EEA it is 14, 15 or 16 — you must meet that age instead, or have a parent's or guardian's permission.
• If you are under 18, you confirm a parent or guardian has read these Terms and agrees to them for you, and that they accept responsibility for what you do here, including anything you buy.
• You must not be barred from using the Services under the laws of your country, or subject to US sanctions.

If we learn a player is under 13, we will close the account and delete the data.

3. Your licence to play

We grant you a personal, limited, non-exclusive, non-transferable, non-sublicensable and revocable licence to install and play our games on a mobile device you own or control, for your own private entertainment.

That licence is all you get. You are not buying the game, any part of it, or anything inside it. We and our licensors keep every right not expressly granted here.

4. Your account

You can play most of our games without an account. If you choose to create one with Sign in with Apple, Google Sign-In or email:

• keep your sign-in details to yourself, and tell us promptly if you think someone else has got into your account;
• one account per person, and don't sell, rent, share or transfer it;
• you can delete your account and its data from inside the game, in Settings → Privacy, or by emailing us. We won't make you jump through hoops to do it.

Deleting your account deletes your cloud save. Unused virtual items go with it and are not refundable, so spend them first if you care about them.

5. What you may not do

You agree not to:

• copy, sell, rent, lend, sublicense, distribute or publicly perform a game or any part of it;
• reverse-engineer, decompile, disassemble or modify a game, except to the extent the law expressly says you may despite this restriction;
• cheat, exploit bugs, use bots, macros, emulators, modified clients, memory editors or anything else that gives an unintended advantage;
• buy, sell or trade accounts, progress or virtual items for real money, anywhere;
• circumvent or interfere with advertising, purchase verification, or any technical protection;
• attack, overload, probe or gain unauthorised access to our systems;
• use our name, logo or artwork in a way that suggests we endorse you;
• use the Services for anything unlawful.

6. Purchases

Some games offer in-app purchases. Every payment is taken and processed by Apple or Google under their own terms, using the payment method on your store account. We never see or hold your card details.

• Prices are shown in the game before you confirm, and include or exclude tax according to your store's rules.
• Confirming a purchase authorises the charge. If the device is shared, protect it with a passcode or Screen Time / Google Play parental controls, because purchases made on your device are your responsibility.
• We may change prices, change what a purchase contains, or stop selling something, at any time. Changes don't apply retroactively to what you have already bought.

7. Virtual items

"Virtual Items" means coins, gems, lives, hints, boosters, cosmetics, level unlocks and anything similar inside a game, whether you bought them, earned them or received them free.

• We may add, change, rebalance, reprice, withdraw or remove Virtual Items as a game is updated. Balance changes are part of running a live game.
• Your licence to Virtual Items ends when your account ends, whether you close it or we do under section 14.
• If a game is retired, unused Virtual Items are lost. Section 13 says what we'll do about notice.
• Nothing here takes away a statutory refund or consumer right you have where you live.

8. Subscriptions

Some games offer subscriptions. Before you subscribe, the game shows you the price, the billing period, and what you get.

• Subscriptions renew automatically at the end of each period, at the then-current price, until you cancel.
• You cancel through your store, not through us: App Store → your name → Subscriptions, or Google Play → Payments & subscriptions. Cancelling stops the next renewal; you keep the benefits until the end of the period you've paid for.
• Deleting the app does not cancel a subscription. Neither does deleting your Parla Games account.
• If a free trial is offered, it converts into a paid subscription at the end unless you cancel before then.
• If we change the price, we will give you notice through the store before it takes effect, and you can cancel rather than accept it.

9. Refunds

Refunds are handled by the store you bought from — Apple or Google — under their published policies. Ask them first; they can process a refund and we usually cannot.

Outside of that, purchases of Virtual Items and subscription periods already begun are generally final. But nothing in this section limits:

• your statutory rights as a consumer where you live;
• the 14-day right of withdrawal for EEA and UK consumers, noting that when you ask for digital content to be delivered immediately and acknowledge it, that right ends once delivery begins — which is what happens when you tap to buy coins;
• any right to a refund where we are genuinely at fault, such as an item you paid for that never arrived. Email us and we will sort it out.

10. Advertising

Our games are free and show ads, including ads you choose to watch in exchange for a reward. We don't control what third-party advertisers say and we don't endorse what they sell — your dealings with an advertiser are between you and them. What data is involved, and how to turn personalised ads off, is in the Privacy Policy.

Interfering with ad delivery, or faking ad views to farm rewards, is a breach of section 5.

11. Our intellectual property

The games, their code, art, music, level and puzzle design, the Parla Games name, the logo and everything else we make are owned by us or our licensors and protected by copyright, trade mark and other laws. Nothing in these Terms transfers any of it to you.

If you believe something in our Services infringes your copyright, email [[legal@parlagames.com]] with enough detail to identify the work and the material, and we will respond under the DMCA.

12. Feedback

If you send us an idea, a bug report or a suggestion, we may use it freely, without payment, credit or obligation, and without it making you a contributor to anything. Please don't send us anything you consider confidential or want to keep.

13. Changes and shutting games down

We may update, change or discontinue any part of a game. Live games change — that is how they stay playable.

If we retire a game entirely, we will give at least [[30]] days' notice in the game or by email where we reasonably can, and we will stop selling Virtual Items and new subscriptions for that game from the moment we announce it, so nobody buys into something that's ending.

We may also change these Terms. We'll update the date at the top, and for material changes we will give notice in the game or by email before they take effect. If you keep playing after that, you accept the new Terms; if you don't want to, stop playing and, if you like, delete your account.

14. Suspension and termination

You can end this agreement at any time by deleting the game and, if you have one, your account.

We may suspend or terminate your access if you break these Terms — in particular by cheating, committing fraud or charging back legitimate purchases — or if we must for legal reasons. We will act proportionately, and other than where the breach is serious or repeated, or where notice would defeat the point, we will tell you why and give you a way to respond.

Sections 7, 11, 12 and 14 to 20 survive the end of this agreement.

15. Disclaimers

TO THE MAXIMUM EXTENT PERMITTED BY LAW, THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE", WITHOUT WARRANTY OF ANY KIND, EXPRESS OR IMPLIED, INCLUDING THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, TITLE AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, TIMELY, SECURE, ERROR-FREE, OR COMPATIBLE WITH EVERY DEVICE OR OPERATING SYSTEM VERSION, OR THAT PROGRESS OR DATA WILL NOT BE LOST.

Some places don't allow these exclusions. Where that's true, they don't apply to you, and you keep the statutory warranties your law gives you.

16. Limitation of liability

Nothing in these Terms limits our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited — including your non-waivable rights as a consumer.

SUBJECT TO THAT, AND TO THE MAXIMUM EXTENT PERMITTED BY LAW: WE ARE NOT LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, OR FOR LOST PROFITS, LOST DATA, LOST PROGRESS, LOST VIRTUAL ITEMS, OR LOSS OF GOODWILL, WHETHER OR NOT WE WERE TOLD SUCH DAMAGES WERE POSSIBLE.

OUR TOTAL LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICES IS LIMITED TO THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US, OR PAID THROUGH APPLE OR GOOGLE FOR OUR CONTENT, IN THE TWELVE MONTHS BEFORE THE EVENT GIVING RISE TO THE CLAIM, AND (B) FIFTY US DOLLARS (US$50).

These limits apply even if a remedy fails of its essential purpose, and they reflect a genuine allocation of risk in a free-to-play game.

17. Disputes — US players

This section applies if you live in the United States, or anywhere other than the EEA, the UK, Türkiye, or a country whose law prohibits consumer arbitration. If you are in one of those places, section 18 applies to you instead and this section does not.

17.1 Talk to us first

Before starting arbitration, send a written Notice of Dispute to [[legal@parlagames.com]] and to the postal address in section 21, describing the problem, what you want, and your player ID. We then have 60 days to try to resolve it with you, and either of us may ask for a phone call. Most things get fixed here. This step is a condition of starting arbitration, and the deadline for bringing a claim pauses while it runs.

17.2 Agreement to arbitrate

If we can't resolve it, any dispute arising out of or relating to these Terms or the Services will be settled by binding individual arbitration administered by the American Arbitration Association under its Consumer Arbitration Rules, before a single arbitrator. The Federal Arbitration Act governs this section. Arbitration is less formal than court; the arbitrator can award the same individual relief a court could.

17.3 Class action and jury waiver

YOU AND PARLA GAMES EACH WAIVE THE RIGHT TO A TRIAL BY JURY AND THE RIGHT TO BRING OR PARTICIPATE IN ANY CLASS, COLLECTIVE, CONSOLIDATED, REPRESENTATIVE OR PRIVATE ATTORNEY GENERAL ACTION. CLAIMS MAY BE BROUGHT ONLY IN AN INDIVIDUAL CAPACITY. THE ARBITRATOR MAY NOT CONSOLIDATE MORE THAN ONE PERSON'S CLAIMS OR PRESIDE OVER ANY FORM OF CLASS PROCEEDING.

If this paragraph is found unenforceable as to a particular claim, that claim — and only that claim — goes to court under section 17.9, and the rest of this section stays in force.

17.4 What is not covered

• Either of us may bring an individual claim in small claims court instead, if it qualifies.
• Either of us may go to court for an injunction to stop infringement or misuse of intellectual property.
• Nothing stops you reporting a matter to a government agency, or an agency bringing its own action.

17.5 Costs, location and hearings

Arbitration costs are allocated by the AAA Consumer Arbitration Rules, which cap what a consumer pays and place the administrative and arbitrator fees on us rather than on you. On top of that, we will reimburse the consumer filing fee you pay to the AAA for any individual claim you bring in good faith, unless the arbitrator finds the claim frivolous or brought for an improper purpose.

You may choose to have the arbitration decided on documents alone, by phone or video, or in person in the county where you live. Each side pays its own legal fees unless a statute or the arbitrator provides otherwise.

17.6 How to opt out

You can opt out of this whole arbitration section, keeping your right to sue in court and to join class actions, with no effect on anything else in these Terms and no effect on your account.

Send us written notice within 30 days of first accepting these Terms — or, if you already had an account when this version took effect, within 30 days of that date. Email [[legal@parlagames.com]] with the subject line "Arbitration Opt-Out", including your name, the email or player ID on your account, and a clear statement that you are opting out. We'll confirm in writing.

17.7 Mass filings

If 25 or more people bring substantially similar claims represented by the same or coordinated counsel within 90 days, the claims will be arbitrated in sequential batches of no more than 50, with the parties and the AAA selecting the batches, and the limitation period paused for everyone waiting. This keeps the process workable and applies equally to both sides.

17.8 Changes to this section

If we change section 17 after you accept it, you may reject the change by writing to us within 30 days, in which case the version you accepted continues to apply to disputes that have already arisen.

17.9 Governing law and venue

These Terms are governed by the laws of the State of Delaware, without regard to its conflict-of-law rules and excluding the UN Convention on Contracts for the International Sale of Goods. For any dispute not subject to arbitration, you and we submit to the exclusive jurisdiction of the state and federal courts located in New Castle County, Delaware, and waive any objection to that venue.

18. Disputes — EEA, UK and Türkiye

19. Apple and Google

Our games are distributed only through the Apple App Store and Google Play, and their terms apply to you alongside ours.

• This agreement is between you and us, not with Apple or Google. They are not responsible for our games or their content.
• Apple and Google have no obligation to provide support or maintenance for our games.
• If a game fails to conform to a warranty, you may notify Apple, and Apple may refund the purchase price; beyond that, Apple has no other warranty obligation. Any other claims are our responsibility, not theirs.
• They are not responsible for handling claims about the game, including product liability, regulatory non-compliance, or consumer protection claims.
• You confirm you are not in a country subject to a US Government embargo or designated as terrorist-supporting, and are not on any US Government prohibited-party list.
• Apple and its subsidiaries are third-party beneficiaries of these Terms and may enforce them against you.

20. General

• Severability. If a provision is unenforceable, it is cut back to what is enforceable, or removed, and the rest stands.
• No waiver. Not enforcing a term straight away doesn't waive it.
• Assignment. You may not assign these Terms. We may assign them to a successor in a merger, acquisition or reorganisation, on notice to you.
• Force majeure. Neither of us is liable for failure caused by something genuinely outside our reasonable control.
• Notices. We may give notice in the game, by email to the address on your account, or on this website. You give notice to us at the addresses in section 21.
• Entire agreement. These Terms and the Privacy Policy are the whole agreement between us about the Services, and replace anything said before.
• Language. If we translate these Terms and the versions conflict, the English version governs, except where your local law says your language governs.

21. Contact

[[Parla Games, Inc.]]
[[Registered agent address, Wilmington, Delaware]]
[[Operating address]]
Legal and disputes: [[legal@parlagames.com]]
Support: [[support@parlagames.com]]
Privacy: [[privacy@parlagames.com]]

California residents may also contact the Complaint Assistance Unit of the Division of Consumer Services of the California Department of Consumer Affairs at 1625 North Market Blvd., Suite N 112, Sacramento, CA 95834, or (800) 952-5210.